i.The bespoke nature of the work
Every Sempiternal headboard is made to order, by a single pair of
hands. Frames are built to your particular dimensions; fabric
is cut to your particular proportions. Once production begins,
a piece cannot be returned, exchanged, or resold as new — it is
yours alone, made for your room.
For this reason, custom-made pieces are exempt from standard
consumer-goods return windows under U.S. law, and the terms
below replace any general-merchant return policy you may be
accustomed to.
ii.The order agreement
Before any work begins, you receive a written order agreement
detailing the piece, fabric, dimensions, price, lead time, and
these terms in full. The agreement is signed electronically by
both of us. Production does not begin until both the signed
agreement and the deposit are received.
iii.Deposits and balance
A deposit of fifty percent of the total price confirms your
order and reserves your place in the workroom queue. The
remaining fifty percent is due before the piece leaves the
workroom for delivery.
A 48-hour grace period applies to the deposit: should you wish
to cancel within that window, the deposit is refunded in full,
no questions asked. After 48 hours, the deposit is considered
non-refundable, as it is at this point that materials are
ordered, frames are begun, and time is committed to your piece.
iv.Payment methods
Payment is processed through Helcim, a trusted merchant
partner. Major credit cards, debit cards, ACH bank transfers,
and wire transfers are all welcomed. For balances above $2,500,
bank transfer is gently requested — it is gentler on the
atelier's small operating costs, and we share a portion of the
savings as a small courtesy discount.
All charges appear on your statement as SEMPITERNAL HOME
LLC. Should you not recognize a charge, please write to
me before contacting your bank — these things are almost always
a small misunderstanding, and resolved by a single email.
v.Lead times
Lead times are typically eight to ten weeks, and are stated
plainly in your order agreement. I do my best to meet every
promised date. Should an unforeseen delay arise — a delayed
shipment of fabric, an unexpected closure at the mill — I write
to you immediately with an honest revised date.
vi.Cancellations and changes
Within the 48-hour grace period, an order may be cancelled in
full and the deposit refunded. After the grace period, an order
may not be cancelled, though small changes to fabric or
proportion may sometimes be accommodated if production has not
yet begun. Please write as early as possible — I am almost
always able to find a way.
vii.Defects, damage, and the guarantee
Every piece is guaranteed against defects of materials and
workmanship for one full year from the date of delivery. Should
a defect arise within that time, write to me — I repair or
replace at no cost to you, including return shipping where
required.
Should your piece arrive damaged in transit, please write
within 48 hours of delivery, with photographs. Transit damage
is also corrected at no cost — repaired in your home where
possible, replaced where not.
viii.Returns
Bespoke pieces are not returnable for change of mind, change
of décor, evolved taste, or unforeseen room redesign. They are
returnable only in the case of defect or transit damage,
addressed under the section above.
This is the gentle bargain of bespoke work: in exchange for a
piece made entirely for you, in your fabric and to your
dimensions, you accept the piece as yours. It is the standard
of the craft, and what allows small ateliers like this one to
exist at all.
ix.Privacy
Your personal information — name, address, telephone, email,
and the details of your order — is held in the strictest
confidence. It is used solely to fulfill your order and to
correspond with you. It is never sold, shared, or used for any
purpose beyond your order.
x.If a disagreement should arise
My hope is always that any concern is resolved personally, by
writing to one another. In the unlikely event of an unresolved
dispute, both parties agree to first attempt resolution by
direct correspondence within thirty days, before pursuing any
formal action. Any unresolved matter shall be subject to the
laws of the State of Utah, where the atelier is based.
xi.These terms
These terms apply to all orders placed with Sempiternal Home
LLC. They may be revised from time to time; the version in
effect at the moment you sign your order agreement is the
version that governs your order. The agreement you sign will
include the current terms in full as an attachment, so there
is never any ambiguity about which version applies.
Read in full, then signed by both of us — these terms are simply
the formal language of a quiet, considered way of working.